Shipping policy

By placing an order through Auto Seat Zone, you agree to the terms outlined below. These policies are designed to provide clarity, manage expectations, and ensure a smooth customer experience.

1. General

  • All orders are subject to availability. While we work to keep our inventory accurate, discrepancies can occur.

  • If an item is unavailable:

    • We will ship the available portion of your order.

    • You will be contacted to choose between waiting for the item to be restocked or receiving a refund for the unavailable portion.

2. Production & Shipping Types

Auto Seat Zone seat covers are made to order. Production time varies based on the shipping type selected at checkout:

Shipping Type

Production Time
Economy 4–6 weeks
Standard 3–4 weeks
Priority 2–3 weeks

Note: Production begins after we receive clear photos of your vehicle's seats. Email photos to info@autoseatzone.com with your order number.

3. Shipping Costs

  • Shipping charges are calculated at checkout based on weight, size, and destination.

  • All shipping costs are displayed and paid at the time of purchase.

  • The amount shown at checkout is final.

4. Returns

4.1 Returns Due to Damage or Fit Issues

We accept returns under the following conditions:

  • Return request submitted within 30 days of delivery

  • Clear photos of the issue are provided

  • Items are unused, in original packaging, and sellable condition

  • Return shipping is the customer’s responsibility (we do not provide prepaid labels)

Refunds are processed within 10 business days of receiving the returned item.
Shipping charges are non-refundable.

4.2 Warranty Returns

  • Warranty claims are accepted within 90 days of delivery.

  • Customers cover the return shipping cost.

  • After inspection, you may choose:

    • A refund to your original payment method

    • A store credit

    • A replacement (subject to availability)

5. Delivery Times

Delivery estimates begin after production is complete.

5.1 Domestic Shipping

  • 5–10 days transit time (after production)

5.2 International Shipping

  • 7–14 days transit time (after production)

6. Address & Delivery Issues

6.1 Address Changes

  • You may update your delivery address anytime before dispatch.

6.2 P.O. Boxes

  • We ship to P.O. boxes using standard postal services only.

6.3 Military Addresses

  • We ship to APO/FPO addresses via USPS. Courier services are not available.

6.4 Delayed Deliveries

  • If your package is significantly delayed, please contact us and we’ll investigate with the carrier.

7. Tracking & Notifications

  • You’ll receive a tracking link via email once your order ships.

8. Damaged or Lost Packages

8.1 Damaged Parcels

  • If your parcel arrives damaged:

    • Refuse it if possible

    • Contact us with photos and details

8.2 Lost Parcels

  • Lost parcels will be replaced or refunded once confirmed by the courier’s investigation.

9. Duties & Taxes

  • International customers are responsible for any applicable import duties or taxes.

  • Your country’s customs authority charges these fees and is not included in our prices.

If a package is refused due to import fees, the shipping charges and return fees will be deducted from the refund.

10. Order Cancellations

  • You may cancel your order within 24 hours for a full refund.

  • After 24 hours, your order enters production and cannot be canceled.

11. Insurance

All shipments are insured for loss or damage based on the declared courier value.

12. Need Help?

📧 Email: info@autoseatzone.com
💬 Live Chat: Available on our website during business hours