By placing an order through Auto Seat Zone, you agree to the terms outlined below. These policies are designed to provide clarity, manage expectations, and ensure a smooth customer experience.
1. General
- All orders are subject to availability. While we work to keep our inventory accurate, discrepancies can occur.
- If an item is unavailable:
- We will ship the available portion of your order.
- You will be contacted to choose between waiting for the item to be restocked or receiving a refund for the unavailable portion.
2. Production & Shipping Types
Auto Seat Zone seat covers are made to order. Production time varies based on the shipping type selected at checkout:
| Shipping Type | Production Time |
|---|---|
| Economy | 5–9 weeks |
| Standard | 4–7 weeks |
| Priority | 3–6 weeks |
Note: Production begins after we receive clear photos of your vehicle’s seats. Email photos to info@autoseatzone.com with your order number.
3. Shipping Costs
- Shipping charges are calculated at checkout based on the item’s weight, size, and destination.
- All shipping costs are displayed and paid at the time of purchase.
- The amount shown at checkout is the final amount.
4. Returns
4.1 Return and Refund
We accept return requests only in the event of:
- Manufacturing defects, or
- Verified fitment issues not caused by incorrect installation or vehicle details
To be eligible:
- Requests must be submitted within 30 days of delivery
- Items must be uninstalled, unmodified, and in original packaging
- Clear photographic evidence must be provided before approval
- Returns sent without written approval will be refused
Important Return Conditions
- Return shipping is the customer’s responsibility
- We do not provide prepaid labels or reimburse return shipping
- Installed, used, or altered products are non-returnable
- Items returned in unsellable condition will be rejected and returned at the customer’s cost
Refunds
Refund Processing
- Approved refunds are issued to the original payment method only
- Processing time: up to 10 business days
- Original shipping fees are non-refundable
Partial Refund Policy
- If only part of the order is affected, we do not refund the full order
- Refunds, where applicable, are limited strictly to the affected component
- Minor fit adjustments, cosmetic variances, or installation-related concerns do not qualify for full refunds
Replacements & Remakes (Primary Resolution)
For fit or damage concerns, replacement or remake is the primary resolution, not a refund.
- Replacement parts are produced based on the verified issue
- Customers must provide the requested photos, measurements, or confirmations
- Replacement timelines depend on production schedules (usually 2-4 weeks)
Refunds are considered only if:
- A replacement is not feasible, or
- A verified defect cannot be resolved after a reasonable attempt
4.2 Warranty Returns
- Warranty claims are accepted within 90 days of delivery.
- Customers cover the return shipping cost.
- After inspection, you may choose:
- A refund to your original payment method
- A store credit
- A replacement (subject to availability)
5. Delivery Times
Delivery estimates begin after production is complete.
5.1 Domestic Shipping
- 5–10 days transit time (after production)
5.2 International Shipping
- 7–14 days transit time (after production)
6. Address & Delivery Issues
6.1 Address Changes
- You may update your delivery address at any time before dispatch.
6.2 P.O. Boxes
- We do not ship to P.O. boxes.
6.3 Military Addresses
- We ship to APO/FPO addresses via USPS. Courier services are not available.
6.4 Delayed Deliveries
- If your package is significantly delayed, please contact us, and we’ll investigate with the carrier.
7. Tracking & Notifications
- You’ll receive a tracking link via email once your order ships.
8. Damaged or Lost Packages
8.1 Damaged Parcels
- If your parcel arrives damaged:
- Refuse it if possible
- Contact us with photos and details
8.2 Lost Parcels
- Lost parcels will be replaced or refunded once confirmed by the courier’s investigation.
9. Duties & Taxes
- International customers are responsible for any applicable import duties or taxes.
- Your country’s customs authority charges these fees and is not included in our prices.
If a package is refused due to import fees, the shipping charges and return fees will be deducted from the refund.
10. Order Cancellations
- You may cancel your order within 24 hours for a full refund.
- After 24 hours, your order enters production and cannot be canceled.
11. Insurance
All shipments are insured for loss or damage based on the declared courier value.
12. Need Help?
📧 Email: info@autoseatzone.com
💬 Live Chat: Available on our website during business hours