By placing an order through Auto Seat Zone, you agree to the terms outlined below. These policies are designed to provide clarity, manage expectations, and ensure a smooth customer experience.
1. General
- All orders are subject to raw material availability. While we work to keep our inventory accurate, discrepancies can occur.
- If there is a shortage of raw materials:
- We will ship the available portion of your order.
- We will contact you to choose between waiting for the item to be restocked or receiving a refund for the unavailable portion.
2. Production Time
Auto Seat Zone seat covers are made to order. Production time varies based on the shipping type or speed you selected at checkout:
|
Production Type |
Production Time |
|---|---|
|
Standard Production |
5–9 weeks |
|
Priority Production |
3–6 weeks |
Note: Production begins after we receive clear photos of your vehicle’s seats, and all details of your order have been confirmed. In rare cases, production of your order may exceed the timelines listed above. Email the photos of your vehicle seats to info@autoseatzone.com with your order number.
3. Shipping Costs
- Shipping charges are calculated at checkout based on the item’s weight, size, and destination.
- All shipping costs are displayed and paid at the time of purchase.
- The amount shown at checkout is the final amount.
4. Returns
4.1 Return and Refund
We accept return requests only in the event of:
- Manufacturing defects, or
- Verified fitment issues not caused by incorrect installation or vehicle details
To be eligible:
- Requests must be submitted within 30 days of delivery
- Items must be uninstalled, unmodified, and in original packaging
- Clear photographic evidence must be provided before approval
- Returns sent without written approval will be refused
Important Return Conditions
- Return shipping is the customer’s responsibility
- We do not provide prepaid labels or reimburse return shipping
- Installed, used, or altered products are non-returnable
- Items returned in unsellable condition will be rejected and returned at the customer’s cost
Refunds
Refund Processing
- Approved refunds are issued to the original payment method only
- Processing time: up to 10 business days
- Original shipping fees are non-refundable
Partial Refund Policy
- If only part of the order is affected, we do not refund the full order
- Refunds, where applicable, are limited strictly to the affected component
- Minor fit adjustments, cosmetic variances, or installation-related concerns do not qualify for full refunds
Replacements & Remakes (Primary Resolution)
For fit or damage concerns, replacement or remake is the primary resolution, not a refund.
- Replacement parts are produced based on the verified issue
- Customers must provide the requested photos, measurements, or confirmations
- Replacement timelines depend on production schedules (usually 2-4 weeks)
Refunds are considered only if:
- A replacement is not feasible, or
- A verified defect cannot be resolved after a reasonable attempt
4.2 Warranty Returns
- Warranty claims are accepted within 90 days of delivery.
- Customers cover the return shipping cost.
- After inspection, you may choose:
- A refund to your original payment method
- A store credit
- A replacement (subject to availability)
5. Delivery Times
Delivery estimates begin after production is complete.
5.1 Domestic Shipping
- 5–10 days transit time (after production)
5.2 International Shipping
- 7–14 days transit time (after production)
6. Address & Delivery Issues
6.1 Address Changes
- You may update your delivery address at any time before dispatch.
6.2 P.O. Boxes
- We do not ship to P.O. boxes.
6.3 Military Addresses
- We ship to APO/FPO addresses via USPS. Courier services are not available.
6.4 Delayed Deliveries
- If your package is significantly delayed, please contact us, and we’ll investigate with the carrier.
7. Tracking & Notifications
- You’ll receive a tracking link via email once your order ships.
8. Damaged or Lost Packages
8.1 Damaged Parcels
- If your parcel arrives damaged:
- Refuse it if possible
- Contact us with photos and details
8.2 Lost Parcels
- Lost parcels will be replaced or refunded once confirmed by the courier’s investigation.
9. Duties & Taxes
- International customers are responsible for any applicable import duties or taxes.
- Your country’s customs authority charges these fees and is not included in our prices.
If a package is refused due to import fees, the shipping charges and return fees will be deducted from the refund.
10. Order Cancellations
- You may cancel your order within 24 hours for a full refund.
- After 24 hours, your order enters production and cannot be canceled.
11. Insurance
All shipments are insured for loss or damage based on the declared courier value.
12. Need Help?
📧 Email: info@autoseatzone.com
💬 Live Chat: Available on our website during business hours